Fees

The SRA’s Transparency Rules come into force in early December 2018. In accordance with these new rules we are required to publish information regarding our fees limited to the following legal services:

Employment 

Employment Tribunal Cases for unfair or wrongful dismissal, whether you are bringing or defending a claim. Please click here to download our fees guide:

FGD Employment – Unfair or Wrongful Dismissal Tribunal Cases

Private Client

Fixed Fee Probat, please click here to download our fees guide:

FGD Private Client – Fixed Fee Probate

Applying for a Grant of Probate, Collecting and Distributing the Assets. Please click here to download our fees guide:

FGD Private Client – Applying for a Grant, Collecting and Distributing Assets

Property

Purchase of a Freehold Residential Property. Please click here to download our fees guide:

FGD Property – Freehold Residential

Purchase of a Leashold Residential Property. Please click here to download our fees guide:

FGD Property – Leasehold Residential

Our Terms and Conditions of Business

Depending on the nature of the work that we carry out for you, it may be that we charge on an hourly rate basis. You can find details of our hourly rates and further general information in our Terms and Conditions of Business here:

Terms Conditions of Business

Our Team

Click here to find out more information about the experience and qualifications of those in our Team who will carry out work on your matter:

Our Team

Complaints Procedure

Whilst we set ourselves high standards of service which we endeavour to deliver to our clients, there may be times when you feel unhappy about something. In that event, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person dealing with your matter to discuss your concerns and we will do our best to resolve any issues.

If you are still unhappy and you would like to make a formal compalint, then you should contact our complaints Partner, Gary Green by email at g.green@fgdlaw.co.uk. You can read our full compalints procedure in the terms and conditions of engagement that you would have signed when you instructed our firm to deal with your matter. If you have misplaced this document or you would like a further copy, then the person dealing with your matter will provide you with another copy upon request. Please note that making a complaint will not affect how we handle your matter.

What to do if we cannot resolve your complaint

If you remain dissatisfied at the end of our complaints procedure, you can then contact the Legal Ombudsman They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then your complaint to the Legal Ombudsman must be:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Please note that a client may also be entitled to apply for an assessment of our bills under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if a client has applied to the court for assessment of that bill.

For further information, please contact the Legal Ombudsman:

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority has a separate complaints procedure and investigates allegations that a solicitor has breached the SRA: https://www.sra.org.uk/consumers/who-we-are/sra-regulate/#principles.

Details of how to complain to the SRA and a Report Form you may wish to use can be found here: https://www.sra.org.uk/consumers/problems/report-solicitor/.

Contact

Should you require any further information regarding these fees or our fees generally, then please contact us by email at info@fgdlaw.co.uk or by telephone on 020 7625 6003.

Complaints Procedure

Whilst we set ourselves high standards of service which we endeavour to deliver to our clients, there may be times when you feel unhappy about something. In that event, you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance, it may be helpful to contact the person dealing with your matter to discuss your concerns and we will do our best to resolve any issues.

If you are still unhappy and you would like to make a formal complaint, then you should contact our complaints Partner, Gary Green by email at g.green@fgdlaw.co.uk. You can read our full complaints procedure in the terms and conditions of engagement that you would have signed when you instructed our firm to deal with your matter. If you have misplaced this document or you would like a further copy, then the person dealing with your matter will provide you with another copy upon request. Please note that making a complaint will not affect how we handle your matter.

What to do if we cannot resolve your complaint

If you remain dissatisfied at the end of our complaints procedure, you can then contact the Legal Ombudsman They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then your complaint to the Legal Ombudsman must be:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

Please note that a client may also be entitled to apply for an assessment of our bills under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if a client has applied to the court for assessment of that bill.

For further information, please contact the Legal Ombudsman:

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9.00 to 17.00.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority has a separate complaints procedure and investigates allegations that a solicitor has breached the SRA: https://www.sra.org.uk/consumers/who-we-are/sra-regulate/#principles.

Details of how to complain to the SRA and a Report Form you may wish to use can be found here: https://www.sra.org.uk/consumers/problems/report-solicitor/.

Contact

Should you require any further information regarding these fees or our fees generally, then please contact us by email at info@fgdlaw.co.uk or by telephone on 020 7625 6003.