Fees
The SRA’s Price Transparency Rules come into force in early December 2018. In accordance with these new rules we are required to publish information regarding our fees limited to the following legal services:
Employment
Employment Tribunal Cases for unfair or wrongful dismissal, whether you are bringing or defending a claim. Please click here to download our fees guide:
Employment Department – Unfair or Wrongful Dismissal Tribunal Cases
Private Wealth & Estate Planning
Fixed Fee Probate, please click here to download our fees guide:
Private Wealth Department Fixed Fee Probate
Applying for a Grant of Probate, Collecting and Distributing the Assets. Please click here to download our fees guide:
Private Wealth Department – Applying for a Grant, Collecting and Distributing Assets
Property
Purchase of a Freehold Residential Property. Please click here to download our fees guide:
Property Department – Purchase of Freehold Residential Property Fees
Sale of a Freehold Residential Property. Please click here to download our fees guide:
Property Department Sale of Freehold Residential Property Fees
Purchase of a Leasehold Residential Property. Please click here to download our fees guide:
Property Department Purchase of Leasehold residential fees
Sale of a Leasehold Residential Property. Please click here to download our fees guide:
Property Department Sale of Freehold Residential Property Fees
Our Terms and Conditions of Business
Depending on the nature of the work that we carry out for you, it may be that we charge on an hourly rate basis. You can find details of our hourly rates and further general information in our Terms and Conditions of Business here:
Our Team
Click here to find out more information about the experience and qualifications of those in our Team who will carry out work on your matter:
Complaints Procedure
Whilst we set ourselves high standards of service, which we endeavour to deliver to all our clients, there may be times when you feel unhappy about something. When something goes wrong, we need you to tell us about it, so that we can do our best to resolve the problem. This will help us to improve our standards.
In the first instance, please raise any initial client care problems with the person acting on your matter to give them the opportunity of resolving matters with you. Often matters can be quickly resolved in this way.
If you are still unhappy and you would like to make a formal complaint, then you should contact our complaints Partner, Gary Green by email at g.green@fgdlaw.co.uk. You can read our full complaints procedure in the terms and conditions of engagement that you would have signed when you instructed our firm to deal with your matter. If you have misplaced this document or you would like a further copy, then the person dealing with your matter will provide you with another copy upon request. Please note that making a complaint will not affect how we handle your matter.
What to do if we cannot resolve your complaint
If you are still not satisfied, you can ask the Legal Ombudsman to consider your complaint. We hope that this does not become necessary and that we can resolve matters between ourselves. The Legal Ombudsman’s contact details are:
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333 from 8.30 am to 5.30 pm
E-mail: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
They will look at your complaint independently and it will not affect how we handle your case.
Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and within the following timescales:
- no more than six years from the date of the act or omission about which you are complaining occurring; or
- no more than three years from the date you should reasonably have known there were grounds for complaint.
Please note that a client may also be entitled to apply for an assessment of our bills under Part III of the Solicitors Act 1974. The Legal Ombudsman may not consider a complaint about a bill if a client has applied to the court for assessment of that bill.
For further information, please contact the Legal Ombudsman:
What to do if you are unhappy with our behaviour
The Solicitors Regulation Authority has a separate complaints procedure and investigates allegations that a solicitor has breached the SRA: https://www.sra.org.uk/consumers/who-we-are/sra-regulate/#principles.
Details of how to complain to the SRA and a Report Form you may wish to use can be found here: https://www.sra.org.uk/consumers/problems/report-solicitor/.
Contact
Should you require any further information regarding these fees or our fees generally, then please contact us by email at info@fgdlaw.co.uk or by telephone on 020 7625 6003.